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    VAT Medical Relief

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    • Able Belt Able Belt
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      Able Belt
      The Able Belt – Comfortable, Secure, and Easy to Use Discover the perfect blend of comfort and convenience with our touch-fastening Adjustable Belt. Designed to provide a secure fit for all-day wear, this belt features a strong, durable touch fastening closure that allows for...
      £36.00
      £36.00
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    • Cane/Crutch Holder Cane/Crutch Holder
        Cane/Crutch Holder
        Cane and Crutch Holder - Convenient, Secure, and Easy Access Keep your cane or crutches within reach with this practical and sturdy Cane/Crutch Holder. Designed to provide a safe and convenient storage solution, this holder easily attaches to the side of chairs, tables, or...
        £10.00
        £10.00
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        / per 
      • DorsaBack Car DorsaBack Car
          DorsaBack Car
          The Sissel® DorsaBack Car Support offers superior ergonomic back support designed to provide optimal comfort and posture correction while driving. The Car Seat Back Support that is your perfect companion for comfortable journeys:  Ergonomically designed to reduce strain on the lower back and shoulders. ...
          £62.00
          £62.00
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        • EZ Fold-n-Go Rollator EZ Fold-n-Go Rollator
            EZ Fold-n-Go Rollator
            Fold-n-Go Rollator - Lightweight, Compact, and Convenient Mobility Aid with Brakes  Enhance your mobility and independence with the EZ Fold-n-Go Rollator, a reliable and compact walking aid designed for those who need a lightweight, portable solution. Whether you're navigating indoors or outdoors, this rollator...
            £309.00
            £309.00
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          • EZ Fold-n-Go Walker EZ Fold-n-Go Walker
              EZ Fold-n-Go Walker
              Fold and Go Walker – Lightweight, Portable, and Convenient Support  Take confidence in your mobility with the Fold and Go Walker, a lightweight, easy-folding walker designed for on-the-go support. This sturdy yet compact mobility aid is crafted for maximum ease and convenience, making it...
              £159.00
              £159.00
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            • Folding Adjustable Walking Stick Folding Adjustable Walking Stick
              • 29-33"
              • 33-37"
              Folding Adjustable Walking Stick
              Folding Adjustable Walking Sticks – Stylish and Practical Support in Every Step Discover the perfect balance of convenience, style, and support with our Folding Adjustable Walking Sticks. Designed to meet a range of preferences, these sticks come in sleek black, classic tartan, vibrant floral,...
              From £31.00
              From £31.00
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            • Folding Cane Holder/Clip Folding Cane Holder/Clip
                Folding Cane Holder/Clip
                Clip for Folding Walking Sticks – Secure and Convenient Storage The Clip for Folding Walking Sticks is the ideal solution for keeping your folding walking stick secure when not in use. The folding walking stick holder clip is designed to hold your walking stick...
                £8.00
                £8.00
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              • Four Wheeled Folding Rollator with Seat Four Wheeled Folding Rollator with Seat
                  Four Wheeled Folding Rollator with Seat
                  Experience enhanced mobility and independence with our Four Wheeled Folding Rollator with Seat. Our best value stroller is packed with features:  Lightweight at only 11.5kg  Four wheels for enhanced stability  Seat to rest when required  Height adjustable for the maximum support and comfort  Loop...
                  £105.00
                  £105.00
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                • Handy Bar for Getting Out of Cars Handy Bar for Getting Out of Cars
                    Handy Bar for Getting Out of Cars
                    Handy Bar for Getting Out of Cars – Enhanced Mobility and Support Get in and out of your vehicle safely and effortlessly with the Handy Bar. Designed for those with limited mobility, this compact, supportive handle securely fits into your car’s door latch, providing...
                    £39.00
                    £39.00
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                  • Indoor Rollator Indoor Rollator
                      Indoor Rollator
                      Indoor Rollator - Easy Manoeuvrability & Convenient Features  The Indoor Rollator is designed to enhance your mobility and comfort indoors, with a range of features tailored to everyday needs. Perfect for use on carpets and over thresholds, this rollator effortlessly glides across various surfaces,...
                      £334.00
                      £334.00
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                    • Lowzone Eco Wheelchair Pressure Cushion Lowzone Eco Wheelchair Pressure Cushion
                        Lowzone Eco Wheelchair Pressure Cushion
                        Perfect for those at lower risk of pressure sores and those looking for additional comfort in their chairs or wheelchairs. Reduce the chance of developing sores and pressure related pain with our wheelchair pressure cushion:  High performance memory foam distributes weight evenly  Fits most types...
                        £76.00
                        £76.00
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                      • Permit Holder Permit Holder
                          Permit Holder
                          Disabled Badge Holder - Fun and Functional Designs  Keep your disabled badge secure and stylish with our Disabled Badge Holder. Designed for convenience, this practical accessory ensures your badge is visible and easily accessible. Available in a wide variety of fun, vibrant designs, it...
                          £39.00
                          £39.00
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                        • Radar Key for Disabled Toilets Radar Key for Disabled Toilets
                            Radar Key for Disabled Toilets
                            Radar Key for Disabled Toilets – Accessible, Convenient, Secure  The Radar Key for Disabled Toilets provides easy access to accessible bathroom facilities for individuals with disabilities. Compatible with over 10,000 accessible toilets across the UK, this high-quality key unlocks disabled toilet doors, ensuring greater...
                            £16.00
                            £16.00
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                          • Safe Rubber Step Tread Set of 2 Safe Rubber Step Tread Set of 2
                              Safe Rubber Step Tread Set of 2
                              Safe Rubber Step Treads for Outdoor Use Enhance the safety of your outdoor steps, decks, and ramps with Safe Rubber Step Treads – specially designed for reliable, slip-resistant traction in any weather. Made from heavy-duty, weatherproof rubber, these treads provide a high-grip surface that...
                              £26.00
                              £26.00
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                            • Suki Knit Poncho Suki Knit Poncho
                                Suki Knit Poncho
                                The traditional Suki Knit Poncho is the most accessible and stylish way to keep warm.  A sleeveless layer for extra warmth:  Pulls on over the head  Buttons for decoration only  Perfect length for wheelchair users or anyone who is seated for a long time ...
                                £56.00
                                £56.00
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                              • Three Wheeled Folding Rollator Three Wheeled Folding Rollator
                                  Three Wheeled Folding Rollator
                                  Start exploring with our Three Wheeled Folding Rollator designed for stability, portability and comfort. A great value and easy to use rollator perfect to meet your needs:  Compact and lightweight at only 7kg Easy manoeuvrability and enhanced stability thanks to its 3 wheeled configuration ...
                                  £96.00
                                  £96.00
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                                Terms & Conditions
                                Effective date: January, 2025 – CC – V2 When you buy from us you agree that: 1. You're responsible for making sure your order details are accurate and for bearing the costs of re-delivery or return of non-faulty products. 2. We offer several ways to make payments when placing your order online. 3. VAT Exemption 4. Products can vary slightly from their pictures. 5. We’re not responsible for delays outside our control. 6. You have a legal right to change your mind, but you have to return the product at your own cost. 7. You have rights if there is something wrong with your product. 8. We can change products and these terms. 9. We don’t compensate you for all the losses caused by us or our products. 10. We use your personal data as set out in our Privacy Notice. 11. You have several options for resolving disputes with us. 12. Other important terms apply to our contract. 1. You're responsible for making sure your order details are accurate and for bearing the costs of re-delivery or return of non-faulty products When confirming your order, you agree that the order and its contents are correct, and you are happy to proceed. We will charge you additional sums for re-delivery or to return non-faulty products. 2. We offer several ways to make payments when placing your order online You can place your order online. Our usual payment methods include Google Pay, Apple Pay, debit or credit card. Please note that payment in full is required at the point of sale. 3. VAT Exemption If you are chronically ill or disabled and the product(s) you are ordering are denoted ‘VAT relief’, you may be eligible for the VAT free price. To qualify you must complete and sign an Eligibility Declaration. Please note there are penalties for making false declarations; if you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT, you should consult H. M. Revenue & Customs Notice 701/7 VAT Reliefs for Disabled People or contact the VAT National Advice Service on 0300 123 1073 before signing the declaration. 4. Products can vary slightly from their pictures A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. Where our products are handmade, all sizes, dimensions and measurements can vary slightly but will not affect the operation or intended use of such products. 5. We're not responsible for delays outside our control We won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to end the contract and receive a refund for any products you have paid for in advance, but not received, less reasonable costs we have already incurred. 6. You have a legal right to change your mind You have a legal right to change your mind, but you have to return the product at your own cost. If you change your mind about a product, you must let us know no later than 14 days after the day we deliver it. You then have a subsequent 14 days to physically return unused products still in their original packaging for a full refund. Unfortunately, we can’t accept returns for products sealed for health protection or hygiene purposes such as mattress protectors, bedding, pillows cases or other such items once these have been unsealed after you receive them. Returns are at your own cost, you can: Send the product back to us using an established delivery service. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price. If you handle the product in a way which would render it “not new”, no refund may be due. If you tell us you’ve changed your mind about a product that hasn’t been delivered, we will refund you as soon as possible and within 14 days. If you’re sending your product back to us, we refund you within 14 days of receiving it. We refund you by the method you used for payment, and we don’t charge a fee for this. 7. You have rights if there is something wrong with your product If you think there is something wrong with your product, you must contact our Customer Service Team. We honour our legal duty to provide you with products that are as described to you and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. Summary of your key legal rights The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: Up to 30 days: if your goods are faulty, then you can get a refund. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk 8. We can change products and these terms We can always change a product: To reflect changes in relevant laws and regulatory requirements. To make minor technical adjustments and improvements. These are changes that don’t affect your use of the product. 9. We don't compensate you for all losses caused by us our products We’re responsible for losses you suffer caused by us breaking this contract unless the loss is: Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable). Caused by a delayed event outside our control. If we have taken the steps set out in the section, we’re not responsible for delays outside our control. Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use. A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession. 10. We use your personal data as set out in our privacy notice How we use any personal data you give us is set out in our Privacy Notice. 11. You have several options for resolving disputes with us Our Customer Service Team will do their best to resolve any problems you have with us or our products. We deliver the best service via our contact us form online, however, if it is more appropriate to send in your complaint in writing, please contact us by email or post. Oak Tree at Home 2nd floor, St James Court St James Parade Bristol, BS1 3LH E: customers@oaktreeathome.co.uk We endeavour to acknowledge all complaints received by post within 2 working days. 12. Other important terms apply to our contract If a court invalidates some of this contract, the rest of it will still apply If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply. Even if we delay in enforcing this contract, we can still enforce it later. • give the cost of using phone lines or other communication to complete the contract where it will cost more than the basic rate • give a description of your goods, services or digital content - include as much information as you can • give the total price or how this will be calculated • give the total delivery cost or how this will be calculated • tell them the minimum length of their contract • give any conditions for ending rolling contracts or contracts with no clear end date You must confirm the contract as soon as possible, for example with an email.
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